As we are all trying to make the best of not being able to go to the theme parks and hoping for word of when they will reopen, it was hard to see the announcement this afternoon from Universal Orlando Resort that they would be extending their closure. Of course, we understand and just want to do what is right and best for everyone and hope that with everyone following the guidelines, we will be back to the parks before we know it.
We know Coronavirus (COVID-19) has impacted many parts of your life – including your travel and vacation plans and we will be eager to welcome you back to our theme parks and destinations when the time comes. For now, we must make the health and safety of our guests and team members our top priority and we will continue to take guidance from health agencies and government officials.
This means we are extending the closure of Universal Orlando Resort through April 19. This includes our theme parks and Universal CityWalk. The Universal Orlando Resort hotels have also temporarily suspended operations.
We will continue to monitor the situation and make adjustments as needed. You can continue to check here for updates.
Please stay safe and take care of yourself and your family.
Frequently Asked Questions
Can I get a refund?
Unexpired single-day tickets that have already been purchased will be valid on any day for 365 days from the purchase date. Unexpired multi-day tickets that have already been purchased will also be valid for first use on any day from 365 days from purchase – but, as always, must be used within seven days of first use. If you cannot travel during this time, you can apply the value of a wholly unused ticket toward a new purchase.
Hotel and Package Bookings
Universal Orlando’s hotels will close at 5 p.m. on Friday, March 20. Guests can modify or cancel room or package reservations held during our park closure period with no penalty or fee.
What if I make a booking while you are closed?
Ticket purchases, hotel reservations and packages purchased between March 4 and May 1 qualify for our Stress-Free booking policy, which means they may be modified or canceled with no fee at least 24 hours prior to arrival. For details, click here.
What about Annual Passes?
Annual passes will be extended by the number of days our theme parks are closed. Existing benefits and restrictions will continue to apply.
Will Blue Man Group remain open?
Blue Man Group’s shows beginning Monday, March 16 through Tuesday, April 19 are cancelled. Guests who have purchased tickets for Blue Man Group shows during this time can call 407 BLUEMAN (258-3626) for assistance.
Mardi Gras Questions
Will Mardi Gras return when the park reopens in April?
Due to the parks’ temporary closure, Universal Orlando’s Mardi Gras celebration will now conclude Sunday, March 15.
Are the upcoming Mardi Gras concerts for the remaining acts – Chris Young, Earth Wind & Fire, Marshmello, Why Don’t We and Gavin Degraw – still happening?
Due to the parks’ temporary closure, Universal Orlando’s 2020 Mardi Gras celebration will now conclude on Sunday, March 15. Any concerts scheduled after this date will also be cancelled.
Universal’s Endless Summer Resort – Dockside Inn and Suites Opening Update
We are postponing the scheduled March 17 opening of our new hotel, Universal’s Endless Summer Resort – Dockside Inn and Suites, as we continue to evaluate our offerings during this time. A new opening date will be announced at a later time.
Guests have the option to modify or cancel room or package reservations. Guests with specific questions can call this number for more information: (877) 801-9720
Grad Bash Update
As we continue to monitor the evolving situation with COVID-19, Universal Orlando is cancelling its Grad Bash event scheduled for Friday, April 3. At this time, all other event dates – April 17, 18, 24 and 25 – are still scheduled to occur.
Please keep checking back at Spokesmayne.co or follow us on Facebook and Instagram at Spokesmayne for the latest in park news and happenings around the community. Stay safe out there and stay home.