As we look forward to the reopening the parks and resorts around the world, the well being – and the well being of Disney’s cast members – is one of their top priorities. Beginning in March with the phased reopening of Shanghai Disney Resort, and on May 20, having the phased reopening at Disney Springs at Walt Disney World Resort and planning for the phased reopening of our park here in Orlando and California, they are also making plans for hotels and Disney Vacation Club resorts to begin opening under the guidance of health and government authorities as well as advice from Disney’s Chief Medical Officer Dr. Pamela Hymel. With that in mind, Disney’s Vice President of Worldwide Safety Services at Disney Parks, Experiences and Products, is sharing what you can expect when you book a stay at a Disney Resort hotel.*
As Disney’s Chief Medical Officer Dr. Pamela Hymel shared in our previous update, the health and safety team has taken a close look at the experiences at the hotels, from resort and room cleaning to check-in, dining and entertainment, so you can have a magical visit with peace of mind. During your stay, you’ll find updates and enhancements made with your health and safety in mind.
At the Resort
Staying with confidence starts at check-in, with options to use Online Check-in service at select locations and meet your Bell Services Cast Member and luggage at your room with redesigned bell services.
Throughout Disney Resort hotels, there will be increased cleaning in high-traffic areas such as elevators and escalators, handrails, benches, tables, handles, restrooms, as well as also expanding the number of hand sanitizer locations across the property.
At Disney restaurants, lobbies, pools, fitness centers, and other public areas, they are looking at adjusting services to enable preventive measures and physical distancing, including reducing capacity where appropriate and implementing enhanced cleaning measures. Using technology to aid in these efforts, they will be introducing limited-contact services in place at shopping and dining locations, with Mobile Order, cashless options and Magic Bands.**
In Your Room
Before arrival, every room will be given an enhanced cleaning. During your stay, a light cleaning service (including removal of trash and replenishment of towels and amenities) will be offered every other day.***
Our housekeeping cast members, also lovingly known as ‘mousekeeping’, will receive training on increased cleaning measures throughout the resort hotel and for each guest room, including updated practices for cleaning tools and managing in-room amenities, linens, luggage, and more.
Of course, we all have an important role to play in promoting health and safety. We as guests are asked to help, by washing our hands frequently with soap and water; following physical distancing and other guidelines when you visit; and rescheduling our visit if me or a member in our party feel ill or are subject to quarantine or other travel restrictions.
While the new experiences in visiting the resorts as well as the parks may be a little different from the last time you stayed at Walt Disney World Resort, a magical and memorable visit can still be had. I know that I am excited and lookiing forward to seeing the amazing resorts and seeing that beautiful castle standing at the end of Main Street U.S.A. !
Be sure and keep checking back here at spokesmayne.co as we will be sharing more information about the health and safety measures at Disney Resort hotels with you ahead of your visit – and continue to monitor the situation and make adjustments as appropriate. Also, be sure and follow on Facebook, Instagram and Youtube as I will be soon taking you into the magic on stream and posting highlights on social media.
*Domestic owned-and-operated Disney Resort hotels only.
**Available at Walt Disney World Resort only.
***Disney Vacation Club members will receive their traditional housekeeping service.